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Support

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Following our business model, AIT Spatial provide different types of support designed to meet your individual business strategy, from standard telephone, email support and proactive on-site support to dedicated project management.

Basic Support

Installation and authorisation help provided to all clients.

General Support - yearly and quarterly options

We aim to take all incoming calls immediately, if not, AIT Spatial will use its best endeavours to achieve a target response time of one hour from receipt of phone call.  Should the fault be extensive, we will own the problem until a solution can be investigated.

Monday to Friday (excluding Bank Holidays) between 9.30am and 5.00pm.

Call by Call Support

For the more advanced users this is an ideal option for the occasional problem, with a fixed cost per call, giving up to 1 hour solution time.   We aim to resolve your issue; if not, we will discuss this with you before proceeding further.

Proactive Support

This allows you to purchase on-site support at a daily rate and covers installation and configuration through to bespoke training and application implementation.   Application development is only covered by Proactive Support through prior agreement.

 


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